FAQs | sage green

Service Offerings

At Sage Green, we pride ourselves on our expertise in managing holiday homes and Airbnb properties. With our comprehensive range of services, we ensure your property stands out on platforms like Airbnb, Booking.com, and Expedia. Our dedicated team is here to provide tailored services and professional guest support, making hosting a seamless experience for you. We are committed to maximizing your rental income while minimizing your stress, allowing you to enjoy the benefits of your investment without the hassle.

Areas Covered

We like to keep thing local to within a 1-hour drive … Broadly, this covers the following Post Codes

OX7 (Chipping Norton & South), OX15 (Chipping Norton North East, not Including Banbury), OX18 (Witney, West), OX20 (Woodstock, East of West Oxfordshire) OX28 (Witney), OX29 (Wider Witney), GL3 (Not Interested), GL4 (Not Interested), GL5 (Stroud) GL6 (Around Stroud, East Side), GL7 (Wider Cirencester Area), GL20 (Not Interested), GL50 (Central & Northern Cheltenham), GL51 (West Cheltenham), GL52 (Eastern & Northern Cheltenham), GL53 (South Cheltenham), GL54 (Prime), GL56 (Prime) CV36 (North of Chipping Norton), CV37 (Stratford-upon-Avon & Surrounding), CV35 (Big Area, open for discussion), WR12 (Broadway and Northern Cotswolds), GL55 (Chipping Campden & Surrounding).

Setup process

We begin by taking the time to learn about you, your property, and your specific goals to fully understand your unique needs and objectives. Whether you’re looking to generate extra income or simply need help managing your property, our goal is to ensure we align with your vision from the start. By understanding what matters most to you, we can tailor our approach to meet your exact requirements. Once we’ve discussed and agreed on the plan to move forward, we’ll schedule an onboarding meeting at your property to kick off the process. During this personalized visit, we’ll take a deeper look at every aspect of your property. This includes gathering key details about its layout, amenities, and any standout features that make it unique. We’ll take the time to capture high-quality, professional photos that highlight these features and present your property in its best light. Whether it’s the stylish decor, beautiful garden, or spacious living areas, we’ll ensure that every angle is covered to appeal to potential guests.

Following our visit, we’ll craft a compelling listing for your property across multiple booking platforms, ensuring it’s optimized to attract the right audience. Each platform has its own nuances and target demographic, so we tailor your listing accordingly for maximum visibility and exposure. This means paying attention to everything from the tone of the description to the selection of keywords, amenities, and features that are most important to the platform’s users.

Once your listing is live, we take over the day-to-day management. From responding to guest inquiries promptly and professionally to ensuring your property is ready for each new guest, we handle all communication and logistics. Our team will make sure the booking process is seamless and straightforward for both you and your guests. Additionally, we oversee the preparations needed for each booking, from managing cleaning and maintenance to ensuring all amenities are in top condition. This ensures your property remains in excellent shape and is consistently ready for its next guests. With our full-service approach, we handle everything from start to finish, leaving you with more time and peace of mind while we focus on maximizing your property’s potential and delivering a smooth, stress-free experience for both you and your guests.

Getting Paid

At the start of each month, we provide you with a detailed and comprehensive invoice that outlines the performance of your property for the previous month. This invoice will include a breakdown of all the income generated from bookings that checked in during that period, ensuring complete transparency. We will also itemize any operational costs that were incurred, such as cleaning, maintenance, or other necessary services, as well as our management fee.

Our payment process is designed to be both clear and straightforward, so you can easily track your property’s financial performance without any confusion. We believe in providing full visibility, so you’ll have an accurate understanding of how your property is performing month by month. You’ll always know exactly what you’ve earned, what costs have been incurred, and how much you’ve received after all expenses are deducted.

This transparent approach allows you to manage your property’s finances with confidence and ensures that there are no unexpected charges or misunderstandings. If you have any questions or need further clarification on any details, our team is always available to assist you.

Property Types

We manage a diverse range of properties, ensuring each one is expertly prepared to meet guest expectations and provide exceptional experiences. Our portfolio spans from sleek city-center apartments to spacious six-bedroom homes, catering to a wide array of preferences and needs.

Whether it’s a stylish townhouse in Bath, a cozy holiday cottage in the Cotswolds, a charming home in Oxford’s historic university city, or a luxurious Cheltenham family property with amenities like swimming pools, hot tubs, or expansive gardens, we have the expertise to highlight your property’s unique appeal.

We specialize in creating optimized listings for every property type and location. We know that guests looking for a one-bedroom city apartment have different expectations than those booking a four-bedroom rural retreat. Each booking platform targets distinct audiences, and we understand how to position your property to attract the right guests. Whether showcasing urban amenities for short stays or emphasizing peace and space for countryside getaways, our marketing ensures your property stands out to the perfect audience.

We take full responsibility for managing all housekeeping, cleaning, and maintenance services in-house, ensuring your property consistently meets the highest standards. To maintain continuity and attention to detail, a dedicated cleaner will be assigned to your property, providing a personalized touch with the same person handling every changeover. This ensures that each guest experiences a meticulously cleaned and beautifully presented home, every time.

Our cleaning team follows a comprehensive checklist to guarantee that every corner is spotless and all amenities are ready for use. Whether it’s deep cleaning between guest stays or routine touch-ups, we make sure your property always feels fresh and inviting.

In addition to cleaning, our team oversees all maintenance needs for your property. We handle both minor repairs and major issues through our in-house experts, who are available to address any concerns promptly. For more specialized work, we have a network of trusted contractors who can be called upon to tackle any technical or structural challenges. This proactive approach ensures that any maintenance issues are resolved quickly, preventing disruptions and keeping your property in excellent condition year-round.

By managing every aspect of housekeeping and maintenance ourselves, we guarantee that your property will remain pristine, functional, and welcoming for every guest, no matter the season.

Cleaning Services

Allowing pets can significantly broaden your potential guest base and enhance your income, especially for properties in rural or countryside areas. Many travelers seek out pet-friendly accommodations for family vacations or weekend getaways, and offering this option can attract a steady stream of pet owners who are eager to find a place that welcomes their furry companions. This can often lead to increased booking rates and the ability to charge higher fees for pet-friendly stays.

However, we also recognize that not every property is suited for pets. Whether it’s due to size, layout, or specific amenities, we understand that allowing pets may not always be feasible or desirable. If your property isn’t ideal for accommodating pets, we will make sure to clearly communicate this to guests when they inquire, setting the right expectations from the outset. This transparency helps prevent misunderstandings and ensures that your property is only booked by guests who align with your requirements.

Regardless of whether you choose to allow pets or maintain a pet-free policy, we will work with you to optimize your listing to attract the right audience. If you decide to welcome pets, we’ll highlight this feature in a way that appeals to pet owners, making sure your property stands out on pet-friendly booking platforms. On the other hand, if pets are not allowed, we’ll emphasize the peace, cleanliness, or other unique features of your property that appeal to guests looking for a pet-free environment.

Our goal is to ensure your property is positioned in the best possible way to meet your preferences, and we’ll tailor our marketing and strategy accordingly. Whether pet-friendly or not, we’ll help you maximize bookings and ensure a steady stream of guests who are the perfect fit for your property.

Pets

We ensure your property gets the widest possible exposure by listing it across all major booking platforms, including Airbnb, Booking.com, Expedia, VRBO, and others. Our goal is to ensure your property is seen by as many potential guests as possible, giving you the best chance of high occupancy and consistent bookings.

To maximize your income, we use advanced dynamic pricing technology that adjusts your rates in real-time based on market demand, seasonality, and competitor pricing. This ensures your property is always competitively priced, helping you maximize revenue while staying attractive to guests throughout the year.

Our team goes above and beyond to optimize each of your listings. We provide professional, high-quality photography that showcases your property’s best features and helps it stand out from the competition. Additionally, we craft compelling, high-ranking descriptions designed to draw in potential guests, incorporating relevant keywords and details that align with what each platform’s audience is searching for.

We also employ platform-specific strategies to increase the visibility of your property on each booking channel. Every platform has its own algorithm, and we know exactly how to optimize your listing to ensure it appears at the top of search results, attracting more guests and boosting your chances of securing bookings. By combining these tailored techniques with ongoing management, we ensure your property stands out and consistently performs at its best across all major booking platforms.

Marketing

We place a strong emphasis on maintaining the highest standards of care for your property, which is why we ensure our housekeepers are thoroughly trained to identify and report any damage during each changeover. As part of their routine, they carefully inspect every part of the property, checking for any wear and tear, damage, or issues that may have occurred during a guest's stay. This meticulous attention to detail ensures that any potential damage is noticed immediately, allowing us to address it promptly and maintain your property in its best possible condition.

In the rare case that guest damage does occur, we handle the situation efficiently and professionally. We deduct the necessary funds from the guest’s damage deposit to cover the cost of repairs, replacements, or any other required fixes. This ensures that your property is restored to its original condition without any financial burden on you. We work closely with trusted contractors and maintenance teams to carry out any necessary repairs quickly and to a high standard, minimizing any disruption to future bookings.

Our process is designed to be transparent and fair, both to you as the property owner and to the guests. We make sure guests are fully aware of the damage deposit policy before booking, so they understand their responsibility to take care of the property during their stay. If any damage occurs, we follow a clear procedure, providing guests with detailed information and receipts for any charges deducted from their deposit.

Ultimately, our goal is to safeguard your property while providing a smooth, hassle-free experience for both you and your guests. By proactively managing damage and repairs, we help ensure that your property remains in excellent condition, ready to welcome guests at all times, and protect your investment from unnecessary costs.

Property Damages

Our team is dedicated to providing exceptional guest support around the clock, 24/7, 365 days a year. Whether it’s handling initial inquiries, assisting with booking details, or providing support during their stay, we ensure that every guest receives prompt, friendly, and professional service at every step of the way.

From the moment guests inquire about your property to their check-out, we are there to address any questions, concerns, or requests they may have. This constant communication helps to ensure a smooth, seamless experience for guests, creating a sense of trust and reliability throughout their stay. We are always available to resolve any issues, whether it's providing extra amenities, troubleshooting problems, or offering local recommendations to enhance their experience.

By offering this level of attentive support, we help ensure that your guests feel valued and well-cared-for, leading to positive reviews and repeat bookings. Happy guests are more likely to leave glowing feedback, and with our commitment to delivering exceptional service, we foster a loyal guest base that returns to your property again and again. Our goal is to enhance the guest experience and keep your property in high demand, driving both satisfaction and long-term success.

Guest Support

Absolutely! Our owner portal gives you full control and flexibility over your property’s availability. You can easily block out dates for personal use, whether you're planning a getaway or simply want to reserve the space for friends and family. This feature ensures that you can enjoy your property whenever you wish, without worrying about bookings conflicting with your personal plans.

With just a few clicks, you can adjust your property’s calendar at any time, giving you the freedom to block out any dates that suit you. Whether it’s for a holiday, special occasion, or just time to relax, you’ll always have the ability to manage your property’s availability to meet your needs.

This level of control also means that you can make adjustments quickly if something comes up, and you can plan personal visits without disruption. While we handle all guest bookings and management, you remain in full command of when your property is available for rent, making sure that your personal time is respected while still benefiting from rental income when you choose.

Block my property Time

We take pride in managing all housekeeping, cleaning, and maintenance staff in-house to ensure the highest possible standards for your property. By handling these services ourselves, we maintain full control over the quality and consistency of care. Each property is assigned a dedicated cleaner, who is responsible for every changeover. This ensures that the same person is familiar with your property’s specific needs, allowing them to provide a meticulous, tailored cleaning experience each time. From fresh linens to spotless surfaces, every detail is attended to, ensuring your property is always perfectly presented for every guest.

In addition to cleaning, we also manage all maintenance needs to keep your property in top shape year-round. Whether it's routine upkeep, minor repairs, or addressing unexpected issues, our team is equipped to handle it all. We rely on our in-house experts, who are highly trained and responsive, as well as a network of trusted contractors for specialized tasks. This ensures that any maintenance concerns are addressed quickly and professionally, keeping your property in excellent condition and ready for guests at all times.

By managing these services ourselves, we provide you with peace of mind knowing that every aspect of your property’s upkeep is being handled with care and attention to detail. Whether it’s cleaning or maintenance, we ensure that your property remains inviting, functional, and in optimal condition, so you can enjoy the benefits of stress-free ownership